Terms of service

OVERVIEW
Welcome to Erzindjan's, The terms "we", "us" and "our" refer to Erzindjan's. Erzindjan's operates this store and website, including all related information, content, features, tools, products and services (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service ("Terms") govern your access to and use of our Services. By accessing, browsing, or using any part of the Services, you agree to be legally bound by these Terms and our Privacy Policy. If you do not agree, you must not access or use our Services.

SECTION 1 - ELIGIBILITY AND USE
You must be at least 16 years old or the age of majority in the United Kingdom to use our Services. By using our Services, you confirm that you meet this requirement and have the legal capacity to enter into a binding agreement.
You agree to use the Services only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use of the Services.

SECTION 2 - ACCOUNTS AND INFORMATION
To access certain features, you may be required to provide personal details including your name, email, billing and shipping information.
You agree that all information provided is accurate, current, and complete, and you will promptly update it if it changes.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
We are not liable for any loss or damage arising from your failure to protect your account information.

SECTION 3 - PRODUCTS AND DESCRIPTIONS
We aim to ensure all product descriptions, images, and pricing are accurate. However, errors may occasionally occur.
Product colours and appearance may vary depending on your device settings.
We do not guarantee that products will meet your expectations.
We reserve the right to modify, limit, or discontinue products at any time without notice.

SECTION 4 - ORDERS AND ACCEPTANCE
Placing an order constitutes an offer to purchase a product.
We reserve the right to accept, reject, or cancel any order at our discretion.
Orders are only confirmed once payment has been successfully processed.
We may cancel orders due to suspected fraud, pricing errors, stock issues, or other operational reasons.

SECTION 5 - PRICING AND PAYMENTS
All prices are listed in GBP (£) and are subject to change without notice.
You agree to provide valid and authorised payment details for all purchases.
By submitting payment, you authorise us to charge the full order amount, including any applicable taxes and delivery fees.
We are not responsible for additional charges imposed by your bank or payment provider.

SECTION 6 - SHIPPING AND DELIVERY
We only deliver within the United Kingdom.
Delivery timeframes are estimates only and are not guaranteed.
We are not responsible for delays caused by couriers, weather, customs, or other external factors.
Ownership and risk of loss pass to you upon delivery of the product.

SECTION 7 - RETURNS AND REFUNDS
Returns are accepted within 14 days of delivery only if items are unopened, unused, and in original packaging.
You must contact us before returning any item.
Damaged, defective, or incorrect items must be reported immediately upon receipt.
We reserve the right to refuse returns that do not meet our policy conditions.
Refunds will be processed within a reasonable timeframe once approved.

SECTION 8 - INTELLECTUAL PROPERTY
All content on this website, including logos, designs, text, graphics, images, and software, is owned by Erzindjan's or its licensors.
This content is protected by copyright, trademark, and other intellectual property laws.
You may not copy, reproduce, distribute, or exploit any content without our prior written permission.

SECTION 9 - THIRD-PARTY SERVICES
We may provide access to third-party tools, services, or links.
These are provided "as is" and without warranties of any kind.
We do not control and are not responsible for third-party content, services, or practices.
Your use of third-party services is at your own risk.

SECTION 10 - SHOPIFY PLATFORM
Our store is hosted by Shopify, which provides the e-commerce platform.
However, all purchases and transactions are solely between you and Erzindjan's.
Shopify is not responsible for any issues related to products, orders, or disputes.

SECTION 11 - PRIVACY AND DATA

We process personal data in accordance with our Privacy Policy and applicable UK data protection laws, including the UK GDPR.

By using our Services, you acknowledge that your personal data will be processed as described in our Privacy Policy. Where required by law, we will obtain your consent for specific processing activities, such as marketing communications.

SECTION 12 - USER CONTENT AND FEEDBACK

Any reviews, comments, or feedback you submit may be used by us without restriction.
You grant us a worldwide, royalty-free licence to use, reproduce, and display such content.
You confirm that your content does not violate any laws or third-party rights.

SECTION 13 - ERRORS AND OMISSIONS
We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.
This includes the right to cancel orders affected by such errors.

SECTION 14 - PROHIBITED USES
You may not use the Services:

  • For unlawful or fraudulent purposes

  • To violate any laws or regulations

  • To harm, abuse, or harass others

  • To upload malicious code or interfere with security

  • To scrape, copy, or exploit content without permission

SECTION 15 - SUSPENSION AND TERMINATION
We may suspend, restrict, or terminate your access to the Services at any time without notice if you breach these Terms.
You remain responsible for any outstanding obligations.

SECTION 16 - DISCLAIMER OF WARRANTIES
All Services and products are provided "as is" and "as available" without warranties of any kind.
We do not guarantee uninterrupted, secure, or error-free use of the Services.

SECTION 17 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages.
Our total liability shall not exceed the amount paid for the product giving rise to the claim.

SECTION 18 - INDEMNIFICATION
You agree to indemnify and hold harmless Erzindjan's from any claims, damages, or expenses arising from your breach of these Terms or misuse of the Services.

SECTION 19 - SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force.

SECTION 20 - WAIVER
Failure to enforce any provision shall not constitute a waiver of our rights.

SECTION 21 - ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and Erzindjan's regarding the use of the Services.

SECTION 22 - ASSIGNMENT
We may assign or transfer our rights and obligations under these Terms.
You may not do so without our prior written consent.

SECTION 23 - GOVERNING LAW
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

SECTION 24 - CHANGES TO TERMS
We reserve the right to update or modify these Terms at any time.
Changes will take effect immediately upon posting.
Your continued use of the Services constitutes acceptance of the updated Terms.

SECTION 25 - CONTACT INFORMATION
For any questions regarding these Terms, please contact us at Hello@erzindjans.com.

Company house number: 16837930

VAT number: 512788086