Refund policy

Return Policy

At Erzindjan's, we strive to ensure you are satisfied with your purchase. If you need to make a return, please review the following guidelines.

Service Area

We currently serve customers within the United Kingdom only.

Return Window

Items may be returned within 14 days of receiving your order.

Return Conditions

To be eligible for a return, items must be unworn, unused, unwashed, with all original tags attached, and returned in their original packaging.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at return@erzindjans.com. Where possible, please include photographs of the issue and your order number.

Once reviewed, we will arrange a replacement, exchange, or refund as appropriate.

Refund Processing

Approved refunds will be issued to the original payment method. Refunds are typically processed within 7–14 business days, although delays may occur depending on your payment provider.

Hygiene Notice

For hygiene reasons, Erzindjan's cannot accept returns or exchanges on underwear, socks, or any other hygiene-sensitive items unless they are faulty or supplied in error.

How to Request a Return

To initiate a return, please contact return@erzindjans.com with your order number, details of the item(s) you wish to return, and the reason for the return.

Our team will provide further instructions regarding the return process.