Privacy policy

Last updated: 18 April 2026

Erzindjan’s LTD ("Erzindjan’s", "we", "us", or "our") operates this store and website, including all related information, content, features, tools, products and services (collectively, the “Services”), in order to provide you, the customer, with a curated shopping experience. The Services are hosted and supported by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall control with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information", we refer to information that identifies or can reasonably be linked to you or another individual. It does not include anonymised or de-identified data.

We may collect and process the following categories of personal information, depending on how you interact with the Services:

  • Contact details including your name, billing address, shipping address, email address, and phone number.
  • Financial information including payment card details, billing information, transaction details, and payment confirmations (processed securely via third-party providers).
  • Account information including your username, password, preferences, and settings.
  • Transaction information including products viewed, added to cart, purchased, returned, or exchanged.
  • Communications including any information you provide when contacting customer support.
  • Device information including IP address, browser type, and device identifiers.
  • Usage information including how you interact with and navigate the Services.

Personal Information Sources

We may collect personal information from:

  • Directly from you when you create an account, place an order, or contact us.
  • Automatically through cookies and similar technologies when you use our Services.
  • Service providers acting on our behalf (e.g. payment processors, hosting providers).
  • Third parties and partners where permitted by law.

How We Use Your Personal Information

We use your personal information for the following purposes:

  • To provide and fulfil our Services including processing orders, payments, shipping, returns, and account management.
  • To personalise and improve your experience including product recommendations and website optimisation.
  • For marketing and advertising including sending promotional communications (where you have consented) and displaying relevant ads.
  • For security and fraud prevention including protecting our business and customers.
  • To communicate with you including customer service and order updates.
  • To comply with legal obligations and enforce our policies.

Legal Basis for Processing (UK GDPR)

Under UK data protection law, we rely on the following legal bases:

  • Contract – to process and fulfil your orders and provide our Services.
  • Legal obligation – to comply with applicable laws (e.g. tax and accounting requirements).
  • Legitimate interests – to improve our Services, prevent fraud, and operate our business effectively.
  • Consent – for marketing communications and certain cookies, where required.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our Services, analyse performance, and provide personalised content and advertising.

These may include:

  • Essential cookies required for website functionality
  • Analytics cookies to understand how users interact with our Services
  • Marketing cookies to deliver relevant advertisements

Where required by law, we will request your consent before placing non-essential cookies on your device. You can manage your cookie preferences through your browser settings or via our cookie banner.

How We Disclose Personal Information

We may share your personal information with:

  • Shopify and service providers who support our business (e.g. payment processing, hosting, shipping, analytics).
  • Marketing and advertising partners where you have consented to such processing.
  • Third parties where required to complete transactions or comply with legal obligations.
  • Affiliates or in connection with a business transaction (e.g. merger or sale).

All third parties are required to process your data in accordance with applicable laws.

Relationship with Shopify

Our store is hosted by Shopify Inc., which processes personal information to provide and improve the Services.

Your information may be transferred to and processed in countries outside the United Kingdom. Shopify uses appropriate safeguards for international data transfers.

For more information, please see Shopify’s Privacy Policy: https://www.shopify.com/legal/privacy
You may also exercise certain rights via Shopify’s Privacy Portal: https://privacy.shopify.com/

Third-Party Websites and Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. You should review their policies before providing any personal information.

Children’s Data

Our Services are not intended for individuals under the age of 16, and we do not knowingly collect personal data from children. If we become aware that such data has been collected, we will take steps to delete it.

Security and Retention of Your Information

We implement appropriate technical and organisational measures to protect your personal information. However, no system is completely secure.

We retain your personal information only for as long as necessary to:

  • Provide our Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Your Rights and Choices

If you are located in the UK or EEA, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time (where applicable)

To exercise your rights, please contact us using the details below.

You also have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner’s Office (ICO).

International Transfers

Your personal information may be transferred outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent legal mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact

If you have any questions or wish to exercise your rights, please contact us:

Erzindjan’s LTD
Email: Hello@Erzindjans.com

For the purposes of UK data protection law, Erzindjan’s LTD is the data controller of your personal information.